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Frequently Asked Questions
Check out the most common questions our customers asked. Still have questions ? Contact our customer support.
Who is WatchMatic?
WatchMatic is an online brand that designs and sells watch winders, safes, and storage solutions for automatic mechanical watches. We sell directly to customers worldwide and remain the merchant of record for all purchases, including those made through participating AI storefronts.
Are your products suitable for automatic watches?
Yes. WatchMatic products are designed specifically for automatic mechanical watches. Our watch winders support controlled rotation and quiet operation to help maintain power reserve while minimizing unnecessary wear.
How do WatchMatic watch winders work?
WatchMatic watch winders use controlled rotation programs to simulate natural wrist movement and keep automatic watches running when not worn regularly. Rotation direction and cycles vary by model to support different movements.
You can learn more in our educational articles on how watch winders work and understanding TPD and rotation settings
Do I need a watch winder if I don’t wear my watch every day?
If you rotate between multiple automatic watches or wear certain pieces occasionally, a watch winder can help keep them running and properly lubricated. If you wear the same watch daily, a winder may not be necessary.
Are WatchMatic products designed for long-term use?
Yes. WatchMatic products are designed for long-term, real-world use. We prioritize durable materials, quiet motors, and controlled operation to support daily ownership, occasional rotation, and long-term reliability.
Do you ship internationally and within the U.S.?
Yes. WatchMatic ships orders within the United States and internationally.
We offer free standard shipping on all orders, with optional express shipping available at checkout.
When will my order arrive?
Delivery times vary by destination.
Orders are typically delivered within 10–20 business days in the U.S. and approximately 15–25 business days for international orders. Processing and dispatch usually take 3–6 business days before shipment.
Delivery timeframes are estimates and are not guaranteed.
Can I track my order?
Yes. Once your order is dispatched, you will receive a confirmation email with tracking information. Tracking details may take several business days to become active, especially for international or heavy cargo shipments.
Why isn’t my tracking information updating?
Tracking updates may take time to appear after dispatch, particularly during customs clearance or transit between carriers. Delays in updates do not necessarily indicate a delivery issue. If tracking has not updated for an extended period, please contact our support team.
Why did my order arrive in multiple shipments?
Orders containing multiple items or items shipped from different fulfillment locations may arrive in separate shipments. This allows faster processing and availability when possible.
My package hasn’t arrived. What should I do?
If your package has not arrived within the estimated delivery timeframe, please contact us with your order number and tracking details. Our team will assist in investigating the shipment and determining next steps.
Will there be duties or taxes on my package?
Depending on your country’s regulations, import duties, VAT, or customs fees may apply. These charges are not included in product or shipping prices and are the responsibility of the buyer. WatchMatic does not collect or control these fees.
What if I change my mind?
Returns due to change of mind are not guaranteed. In exceptional cases, non-defective returns may be approved at WatchMatic’s discretion and may be subject to a restocking fee and return shipping costs. Change-of-mind returns are not considered defects and are reviewed on a case-by-case basis.
Please refer to our Refund Policy for full details and regional eligibility.
Does my product come with a warranty?
Yes. WatchMatic products include a limited warranty that covers manufacturing defects under normal use. Warranty coverage applies to purchases made through WatchMatic’s authorized sales channels. Full details are available in our Warranty Policy.
What happens if my item arrives damaged or defective?
If your item arrives damaged, defective, or incorrect, please contact us within the specified reporting timeframe with photos or videos of the issue. If confirmed, WatchMatic will arrange a replacement or refund in accordance with our Refund Policy.
Do your policies apply to purchases made through AI storefronts?
Yes. All WatchMatic policies - including shipping, refunds, and warranty - apply equally to purchases made through our website and participating AI-powered storefronts. WatchMatic remains the merchant of record and handles fulfillment, support, and after-sales service.
How can I contact WatchMatic?
You can contact our support team by email at info@mywatchmatic.com. Please include your order number and relevant details so we can assist you efficiently.
